Refund Policy
Last updated: October 2026
Subscription Cancellation
You can cancel your subscription at any time. Cancellation stops future renewals but does not automatically refund the current billing period. You retain access to your plan features until the end of the period you have already paid for.
How to Cancel
Web subscribers (Stripe) can cancel directly through the "Manage My Membership" button in Settings, which opens the Stripe billing portal. Native app subscribers can cancel through their Apple ID or Google Play Store account settings.
Refund Eligibility
We offer refunds on a case-by-case basis. You may request a refund within 14 days of a new subscription charge if you have not used more than two readings in the new billing period. Refunds are not available for partially used billing periods beyond this window.
Requesting a Refund
To request a refund, email us at hello@madameauratarot.com with your account email and the charge date. We aim to respond within 3 business days. Approved refunds are returned to your original payment method and typically arrive within 5–10 business days.
Native App Purchases
Purchases made through the Apple App Store or Google Play Store are subject to those platforms' respective refund policies. We are unable to issue refunds for transactions processed by Apple or Google; please contact them directly through your account settings.
Complimentary Readings
Every account begins with three complimentary readings at no cost. Since no payment is collected for them, no refund is applicable. Complimentary readings do not carry over to paid plans.
Account Deletion
Deleting your account permanently removes your data and cancels any active subscription. Refunds are not automatically issued upon account deletion; please request a refund before deleting your account if you believe one is owed.
Contact
Questions about refunds or billing can be sent to hello@madameauratarot.com.